This seems to be the managers stance on training new employees. At least, it's how she does things with me. I honestly don't know if the other trainees are having to do what I am doing.
First, let me say, I do love my job. It's very busy but exciting (to me), it gives me plenty of opportunities to workout (which is something I happen to love to do!), gets me out of the house for a bit, and promises the opportunity for advancement in various areas and full time work with the coming new year. All of these are good things.
But WOW! This training!!!
There are three areas to be trained on; the gym floor, the front desk, and sales. Each area has a test and several days devoted to it. Silly me thought that I would complete my training, and take my tests, before I was actually turned loose on the unsuspecting members (or, in some cases, potential members)
This is not what has been happening.
Instead I have been given some (great) training and tips, been told "I think you're ready" and then sent to work. Little things that seem so simple when I read them in my employee manual "Thank You for calling Fitness Lady. This is M speaking. How may I direct your call?" suddenly seem much more difficult. Unimportant things like why can't I say "how can I" instead of "how may I?" suddenly become baffling! And that's the easy stuff!
I'm hoping my head stops spinning soon. I hope I can walk out of the building at the end of a shift feeling as confident as I did when I started the shift. Heck, some days I'm just hoping I can walk at all!
Wednesday, 10 December 2008
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